Good news! Bookings now open – any changes to our schedule will be emailed to the lead booker at least 12 hour before the start of your session. The safety of our guests and staff has always been our highest priority. As our facility closed on March 16th due to the COVID-19 pandemic, we have had plenty of time to adapt our facility to the new government guidelines.
The safety of our guests and staff has always been our highest priority. As our facility closed on March 16th due to the COVID-19 pandemic, we have had plenty of time to adapt our facility to the new government guidelines. These additional safety measures are to help keep our staff and customers safe when visiting the facility. To put your mind at ease for your upcoming visit, we’ve briefly detailed some of the additional safety measures below. You’ll find full details of these safety measures further down the page.
· has been completed before returning to work.
· are conducted before each shift.
· only to shorten check in time at the facility and allow for contact tracing – this will still mean that you can pay on the door but you will need to provide a name and contact number for your booking.
· to allow for physical distancing to be adhered to.
· have been added to assist guests with physical distancing while queuing.
· are strongly encouraged with an increased limit of £45 for card payments.
· is being implemented throughout the day on all high touch areas throughout the facility.
· are strategically placed throughout the facility with frequent audio reminders for guests and staff to sanitize their hands.
· Guests are asked to Not Attend the Facility if you or any of your party are feeling sick. Please contact the facility immediately.
A full re-training session of our new COVID-19 Procedures and Guidelines has been conducted with all staff prior to their return to work. These sessions include information on:
· Identifying Potential COVID-19 Symptoms
· Correct Use of PPE
· Additional Cleaning
· Monitoring Guests While Physical Distancing
· New Workday Procedures
A return-to-work screening has been conducted with each staff member prior to their return to the facility. A wellness screening is also conducted before the start of each shift with staff temperatures being registered before each shift.
All staff have been provided with reusable face masks/shields (not N-95 or medical masks, which should be reserved for healthcare workers) for their shifts. Disposable gloves and hand sanitizer are also readily available for staff throughout the facility.
All sessions must be pre-booked in advance of arrival to the facility. We would strongly encourage guests to have all waivers completed before arriving to the facility. On arrival, please give your booking number or name used to book, to help our team locate your session. Please arrive no earlier than 20 minutes before the start of your session.
We have greatly reduced the capacity to ensure guests have plenty of room to use all the activities in the facility. A queue system will be in place for some activities and guests are asked to follow the Court Monitors guidance on this. Guests are strongly encouraged to physical distance on each attraction.
We have reduced the number of sessions per day & amended the schedule, details of which can be found on the “Book Now” section of the webpage.
Session Length change
Sessions will now last for 50 minutes rather than 1 hour to enable us to perform additional cleaning of the site between sessions.
We have added visual physical distancing stickers throughout the reception area to assist guests in queuing safely before their session. We would ask that guests have all waivers completed before arrival. Our waiver stations will be temporarily out of service at the facility.
To limit contact, we would strongly encourage guests visiting the facility to use contactless payments wherever possible. The contact limit for physical card transactions has been increased across the facility to £45. For guests wishing to pay using Apple Pay or Google Pay, please refer to their terms and conditions as the contactless limited is determined by the banking provider.
Physical distancing markers have been placed throughout the facility both on and off the courts as a visual aid for guests. We would ask guests to adhere to these markers for their own safety and the safety of others.
Guests are asked to leave their shoes and any other personal items with their
parent/guardian in the café area during their session.
The safety video will be presented to a smaller group of guests before each session to reduce the number of people in one area. Please listen to the court supervisor for guidance before entering the rules area.
Our café seating plan has been reduced and reconfigured to allow for physical distancing between tables.
We jump with our feet, not our hands however additional cleaning measures have been implemented throughout the facility along with our pre-existing rigorous cleaning schedules to ensure the safety of our guests and team members. Regular cleaning of surfaces throughout the venue will be in place when we re-open. A full intensive deep clean of the venue is then conducted at the end of each day by our contract cleaners.
Hand sanitizer stations have been strategically positioned on entry and throughout the facility including one at each attraction to ensure guests and team members have ample opportunity to sanitize their hands regularly. We would ask that all guests sanitize their hands on entering the facility and before using an attraction.
: if you or any of your party are feeling sick. Please contact the facility immediately.
If you have any feedback on the precautions implemented above or any suggestions on how we can better our service, we would love to hear from you!
ZAPSPACE TRAMPOLINE PARK, Stratford has closed all of its recreation facilities and classes effective from 9am Tuesday 17th March 2020.
We are following government advice to avoid unnecessary gatherings and will remain closed until that advice changes.
The safety of the public and our employees is our main priority.
We will continue to be guided by government officials to protect the community and visitors from COVID-19.
Thank you to all our loyal customers for your understanding at this time.
We have made the decision to cut back our operating hours, this week we will be closed on Tuesday, Wednesday & Thursday.
The following week (commencing 23rd March) we will be closed on Monday, Tuesday & Wednesday.
All affected customers have been contacted & we thank you for your understanding through this difficult period.
Please check back here for further updates.
Please follow this link for up to date advice from the NHS regarding the current situation with the Coronavirus pandemic.
Following government advice we are open as usual – this may change in the following days & weeks, we are closely monitoring the situation.
If you have any concerns about an upcoming booking, please email firstname.lastname@example.org or call 020 8555 7029
We will provide any further updates regarding this situation here.